Diploma in Service Management Diploma in Service Management

CSM国际学院(私立) Csm Academy International Pte Ltd

课程名称：

Diploma in Service Management

授予学位：

专科文凭 (Diploma)

授予机构：

Csm Academy International Pte Ltd

可选课程类型：

课程介绍：

This program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services. It is an evolving field of study that focuses on a number of disciplines. Service managers must possess many qualities including business and financial management ability, human-development and relationship skills, and communication and information technology knowledge, which focused on fulfilling the needs and expectations of customers. Services include all internal and external activities of organizations aimed at customer acquisition, retention and care.

国际学生入学要求：

Students should have G.C. E. "O" and "A" level holders who are keen to pursue a career in the Service industry. They should have also secured a minimum TOEFL score of 550 or 213 in computer based test.

课程安排：

The modules are as follows: Business Writing, Creativity And Applied Thinking Skills, Customer Relations Management, Customer Service Skills, Destination Planning and Development, Elementary Statistics, Financial and Managerial Accounting, Fundamentals of Speech, General English Training 1A,General English Training 1B,Help Desk Operations, Information Technology Applications, Intercultural Communications, Interpersonal Relations Introduction to Hospitality to Tourism, Leadership in Service Organizations, Management Information System Marketing, Mass Communications, Meeting, Incentives, Conventions and Exhibitions, Organizational Behaviour, Organizational Management, Personal and Business Ethics, Principles of Accounting, Principles of Economics, Principles of Entrepreneurial Effectiveness, Productivity and Quality Studies, Risk Management, Service Logistics, Service Quality Management.

学校名称：

Csm Academy International Pte Ltd

国际学生咨询
联系地址：

250 Sims Avenue #03-01 SPCS Building Singapore 387513

学校电话：

+65 6296 2962

CASETRUST _认证:

Yes

学生实习及工作经验：

No

教学地点信息：

CSM Academy International Pte Ltd

地址：

250 Sims Avenue #03-01 SPCS Building Singapore 387513

教学地点介绍：

CSM Academy International was established in April 2005. It offers Service Management related education programs that are enhanced through their linkages with several overseas Universities and Organizations that are renowned for their specialist courses in the service arena. They recognize the fact that academic program offerings are in abundance and hence want to be able to address the needs of the Service Industry whereby there is hardly any academic service diplomas or degrees. The service industry now amounts for more than half of a country's GDP in this region and hence the message becomes clear that Excellent Customer Service is now the key to a competitive advantage in a business. They are committed in providing quality education, training and development with an emphasis on the need for Service Management in all industries through the organization of service excellent academic programs and conferences globally. CSM Academy's facilities is located just a short distance out of the Central Business District in a building that is directly opposite the Aljunied MRT Station (direction to CSM Academy International), most convenient for students who travel by public transport as well as for students who drive as there is a huge 50 lot car park opposite the building too. The School premise has well-equipped classrooms, a library, a discussion areas as well as a Health Assessment Laboratory for students studying health services programs to use in their practical’s, and a Computer room equip with wireless broadband for students usage.

住宿是否在此地点？

NO